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4. Negotiation and alternative dispute resolution (Connect, Perform)Use your kno

4. Negotiation and alternative dispute resolution (Connect, Perform)Use your knowledge of distributive and integrative negotiation to select the best answers for the following questions.In this form of alternative dispute resolution, a third party attempts to build a positive relationship between two other parties. The outcome of the process is to facilitate a settlement which can be binding if both parties agree.ArbitrationConciliationMediationEvery dollar one manager gets from the company’s total budget is a dollar another manager does not get.Alternative dispute resolutionIntegrative negotiationDistributive negotiationChoose the best conflict de-escalation strategy for the situation.As you enter the “action over words” stage of a conflict with a coworker, you notice that your coworker is starting to talk to you less and is using more threatening body language.Be an empathetic listenerAvoid communicating hostility verbally or through body languageUse delay tactics to buy time for the two of them to diffuse their emotionsMatch each situation with the term or concept that best describes it.Differing task goalsResource constraintsPoor communicationDiffering process goalsChangeInformation conflictInterpersonal differencesValues conflictTask interdependenceStructural conflictSome of your coworkers feel that the organization should be focused on maximizing the firm’s profits while others feel that the firm should be focused on doing the maximum good for the maximum number of people.Because e-mail restricts the richness of communication and increases the chances for misunderstanding, this type of conflict is more likely when people communicate via e-mail compared to face-to-face or over the telephone.Because this type of conflict is due to organizational design, adjusting the design often reduces or eliminates the conflict.3. Conflict resolution behaviors (Connect, Perform)Use your knowledge of conflict resolution to select the best responses for the following questions.If you are mediating a conflict, what action should you take?Ask open rather than leading questionsTake a side as early as you canTry to get both parties to see you as the enemy so that they are more willing to work togetherProfessionals in conflict resolution training suggest four areas of skill development. Three of them are listening, communicating nonverbally, and mediating. What is the fourth?Remaining neutralDemonstrating empathyQuestioningWhich of the following is NOT a mediation skill?Staying nonjudgmentalOpen expression of emotionShowing resiliency


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