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Que 1a) Explain the personal selling process below (i) Generate and qualify lead

Que 1a) Explain the
personal selling process below (i) Generate and qualify leads (ii)
preappraoach and use of CRM systems (iii) sales presentation and
overcoming reservations (iv) closing the sales (v) follow -up (
noting the following : relability, responsiveness , assurance ,
empathy and tangibles )
   1b)
Explain the following duties performed by the salesperson (i) order
getting (ii) order taking (iii) sales support (iv) combination
duties

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