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Research and present one other company (not listed above) that is making use of AI technology to support CRM initiatives

  • Watch the assigned videos on Artificial Intelligence – AI
    • Take a look at the following article to get some ideas
      1. McConnon, A. (2018, Jun 27). The future of cities (A special report) — AI helps cities predict natural disasters: New tools aim to forecast storm and earthquake damage, improving emergency response. Wall Street Journal Retrieved
      1. from http://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443418?accountid=38129 (Links to an external site.)
      2. (Links to an external site.)Higgins, T. (2018, Jun 27). The future of cities (A special report) — pizza delivery gears up for a driverless era: Pizza companies are testing autonomous vehicles. but some kinks remain to be worked out. Wall Street Journal Retrieved from http://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443476?accountid=38129 (Links to an external site.)
      3. Cherney, M. (2018, Jun 27). The future of cities (A special report) — there are park benches. and then there are smart park benches. Wall Street Journal Retrieved from http://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443385?accountid=38129 (Links to an external site.)

Discussion

Research and present one other company (not listed above) that is making use of AI technology to support CRM initiatives. 1 to 2 pages.

  • Clearly and logically present which company, what is the strategy and how the company’s use of AI will benefit the customer
  • Your perspective on challenges of using this technology
  • Any ethical problems e.g. privacy, security, legal etc.

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