SECTION 1: MONITOR STAFF PERFORMANCE AND PROVIDE FEEDBACK Q1: Effective management of employee performance takes an organisation-wide approach. List and briefly outline four components of a performance management system within an organisation. ? Performance standards and objectives. ? Provide regular information feedback. ? Performance Appraisal Meetings. ? Communicate expectations to employees. Q2: Monitoring is a function of management. What does monitoring involve? Explain in terms of the four monitoring steps. ? Step 1 Ensuring that employees are complying with standards ? Step 2 comparing actual performance against planed performance ? Step 3 identifying when necessary ? Step 4 correct difference and applying strategies to get performance back on track Q3: What is the relationship between SOPs and performance management? ? An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in the organisation where by ? The purpose of an effective performance management system is for employees to have a clear understanding of the work expected from them Q4: What is a code of conduct policy?